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My client, a healthcare institution in the midlands was undergoing a Business Change programme following their healthcare system provider shutting down their company. This meant that my client will no longer have technical support for core systems such as the PAS. My client had procured System C's CareFlow, Vitals, ED and PatientFlow systems respectively and the phase 1 of the programme will see to the retirement and replacement of the legacy PAS, ED & Vitals modules, as well as the existing whiteboard systems. Business Analysis activities will include;
The scope of the project was deliver a like for like functionality for all existing clinical and non clinical features currently in use.
I became the work stream lead for the implementation of the PatientFlow whiteboard system. As such, I had to conduct an in-depth comparitive analysis into all existing whiteboard features against the capabilities of the incoming system. It was my responsibility to ensure that the future state system became fit for purpose and that all existing clinical activities which was currently being supported by the legacy system, continued to be supported by the incoming patient flow system.
Gap analysis revealed several gaps which upon being impact assessed, revealed unacceptable risks. The implication of this is that a replacement solution must be identified, analysed and approved. Due to System C's patient Flow configuration capabilities, it was vastly possible to run local configurations which would in most cases, provide a replacement solution for the gaps identified.
I then had to evaluate the suitability, pros and cons of each configuration I made. I prepared options evaluation documents which explained each option in details, listing the advantages and disadvantages of each, and ultimately recommending the best option for approval.
These cycle continued until all gaps were covered and replacement solutions agreed for all them. At this point, I once again moved to obtain a baseline approval for the new configuration. Beyond this period, any further requirement would have to go through a formal change request process.
Once approved, I worked very closely with the migration team and the training team, providing configuration logics and training guides to trainers. Over time, I equally played a key role in supporting sensitisation and change agent activities, ensuring that trainers got answers for questions raised by staff on how the new system and its configuration would aid their daily routine.
Over time, I created UAT test scripts and supported in the execution of it, ensuring that all fails'' were raised and properly assessed before being raised as a ticket for our vendor's attention.
Beyond these, I was very handy in several other activities including dealing with stakeholder requirements, addressing groups on changes and the new system, Business Continuity Planning, compliance checklist, creating awareness ,etc.
In summer of 2024, the PatientFlow whiteboard system was deployed in a very successful go live. This system remains functional and efficient till date.
